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Service & Warranty

Sustainably Built. Confidently Backed

At The Green Collector (TGC), we believe in building travel gear that lasts a lifetime while leaving a lighter footprint on the planet. Each of our sustainable cabin trolley bags is crafted for durability, elegance, and environmental responsibility—and protected by our 3-Year Limited Warranty for complete peace of mind.

Our Commitment to You

  • 3-Year Limited Warranty
    Every TGC trolley is backed by a 3-year warranty covering manufacturing and material defects, ensuring lasting reliability.

  • Hassle-Free Service Support
    Our service team provides quick, transparent support—guiding you through the repair or replacement process with ease.

  • Authentic Repairs Only
    All service requests are handled using genuine TGC-approved materials to maintain quality and sustainability standards.

  • Exclusions & Limitations
    Warranty does not cover normal wear and tear, airline mishandling, scratches, or damage from misuse or modification.

  • Simple Claim Process
    Register your product on our website and provide your proof of purchase for fast and smooth claim verification.

  • Sustainability Promise
    Even our service process aligns with eco-responsibility—reducing waste and ensuring minimal environmental impact during repairs.

  • Global Service Expansion
    As we grow, we’re building an international network of service centers to support travelers across borders sustainably.

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